Crossing the T of Incident Management

by amcordeau on 5 décembre 2016

Value is an improvement to the corporation or business performance. Whether you are looking to improve revenue, increase cash flow, reduce costs, increase profitability and shareholder value or advance the corporate business initiatives; it is imperative that you get and keep enough of the right people consistently delivering down the line, from the receptionist up […]


A Day in the Life: Incident Manager

by amcordeau on 28 novembre 2016

Here we go! Another great week ahead.  I am ready to handle all of the incidents that come my way this week. From the smallest cut on one’s finger to a wrist fracture. From Newfoundland to British Columbia, I will find out what happened exactly and will gather information on how our customers are doing […]

{ 1 comment }

It’s (Not) Complicated

by amcordeau on 20 novembre 2016

Many years ago, when I started my career, I leaned about the KISS principle: ¨Keep it simple stupid¨. Rest assured, this blog post is not about KISS. At some point in our career, we all have been kissed once or twice.  This is most likely attributed to the complexity of our work and the pressure […]


Dash of Mess

10 novembre 2016

This morning, I woke up with so many ideas, so many things to do and so little time to accomplish them all. This mess of ideas reminded me of what my friend Phil use to say: Where do we go, what do we do, and who do we do it with? ¨ He was full […]

Lire la suite →

Who do you trust?

5 novembre 2016

It is true that it has been just over a year since my last blog post.  What happened? Why did I not continue to write? What was so interesting in my life that I had decided to neglect my blog?  The answer is all about discipline, priorities and inspiration.  No excuses, just the facts. Now, […]

Lire la suite →

Compelling Event

27 octobre 2015

Over 30 years ago: I was sitting in a sales training seminar.  Young, eager to learn and full of hopes and dreams, I listen to the sales coach teaching us how to sell.  It then hit me like a ton of brick:  I get this! This is what I want to do in my career. […]

Lire la suite →